Top IT spending priorities for 2018

The 2018 State of the CIO report finds, after years of discord, IT and business are finally learning how to effectively work together to drive strategic initiatives and accomplish shared goals. To meet these goals and continue to innovate, savvy IT leaders must carefully decide which tech investments to make to drive innovation, increase market share,…

Read more

9 warning signs of bad IT architecture

Chances are someone at some point spent countless brain cycles planning your organization’s IT architecture before handing the grand plan off to someone else to build it out, and then to someone else to maintain it as your computing environment inevitably grew. And, chances also are, somewhere along the line, best intentions faded in the…

Read more

How to use Gmail offline

Gmail is one of the most popular email clients at present, with millions of subscribers using it for their personal as well as business-related purpose. Earlier, it was not possible to use Gmail offline to read and compose messages, but now Google has finally enabled the option to use Gmail offline. This allows the users to sync messages,…

Read more

15 Tips from World-Class Customer Service Teams

While strict rules restrain creativity and spontaneity, that doesn’t mean proven principles to fall on deaf ears. There are a number of customer service tips that have been used time and time again to create great experiences. You need to know about them. After years of working at Help Scout and talking to industry-leading support…

Read more